Alcatraz hats
Foil hats
Pinstripe hats
Peepdis Velveteen hats
Crown hats
Reebok Hats
Invincible hats
NFL Flocking hats
Twins Enterprise
Gumball hats
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hatland.com Information:
Shipping charges and related info. |
| You can reach customer service by: |
email
customer@hatland.com
(preferred) |
phone
1-410-524-7399
(only after email attempts) |
Very Important:
When you place your order, an order ackowledgement will be sent to you. Please review your order ackowledgement for any errors and inform us immediately of any errors found. Hatland.com assumes that all orders are correct if we have not been contacted or notified.
Free Shipping Policy:
If you order three or more hats and qualify for free shipping (USA only), we MUST ship them together in one shipment! If we notify you that one or more of the hats are out of stock or on backorder, you have the options of:
- waiting for the back-ordered items to arrive or
- substituting the out-of-stock item(s) for something in-stock or
- receiving the shipment of one or two hats for a $5.00 shipping charge (normally $7.95 for one or two hats) or
- receiving the first shipment for a $5.00 shipping charge and the remainder will ship when available with free shipping.
Return Policy:
*** Correspondence must be through emails only ***
Your satisfaction is guaranteed. If you are not satisfied with your purchase, you may email us at customer@hatland.com. Please email us before you return the package so that we know to expect a return shipment. Please include the order# along with what hats are being returned. All refunds and exchanges take approximately 3-4 weeks to be processed. If you need to EXCHANGE your hat(s) for different hat(s), it is highly recommended that you place a NEW order online for any replacement item(s) and request a REFUND for the returning the original item(s) for a quicker exchange.
Please read the following instructions which will greatly help Hatland.com in assisting you with your return:
1- Items must be returned within 30 days of purchase. All hats must be in a BOX (at least 4 inches deep...we recommend reusing the box that the hat was originally shipped in) Any hats shipped in bags, envelopes, or boxes NOT deep enough to maintain the shape of thr hat will be refused because the hats that become crushed or lose their shape in transit to us and CANNOT be resold in this condition....
2- Items must be in their ORIGINAL condition and not worn. Hats that are broken in or have stains on the inside of the sweatband will not be accepted for returns. They will be returned to the customer at the customers expense. We cannot and will not resell used merchandise.
Sizes and size conversions on the size chart are considered close estimates and sometimes vary from brand to brand, size to size, and hat to hat. Returns due to wrong sizing are not the responsibility of hatland.com and will NOT be treated as an error by us. If you are concerned about the sizing of fitted hats, we STRONGLY recommend that you attempt to purchase these from your local store where you can try the hats on.
3 - Make a copy of the original invoice for your records and place invoice back in the box with the returned item(s). Please make a note on the invoice if you would like a refund or exchange. If you would like an exchange for a different size/style, please request a refund for all returning item(s). Then, place a NEW order online at your earliest convenience for any replacement item(s). This is the fastest and easiest way to handle exchanges and to make sure we have your size/style in stock. Otherwise, all refunds and exchanges take approximately 3-4 weeks to be processed.
Please send returns to the following address:
Hatland.com
REFUND DEPARTMENT
11429 Coastal Hwy
Ocean City MD 21842
OR
Hatland.com
EXCHANGE DEPARTMENT
11429 Coastal Hwy
Ocean City MD 21842
4 - We will refund the amount of the merchandise but not the shipping charges, unless the shipment was an error of Hatland.com. If a shipment with free shipping charges is returned, a $7.95 (U.S)shipping charge will be deducted from the amount of the merchandise returned. If a portion of a shipment with free shipping is returned for exchange, the item(s) that are reshipped to the customer will have a $5.00 (U.S.)shipping charge associated with the return shipment
**International Reship $21.95 **Canada Reship $16.95
5- We will special order items that we do not have in stock. If for any reason you need to return items that have been special ordered, they are subject to a re-stocking fee of 25 percent.
6- If you have any further questions, please do not hesitate to contact us and if you have any suggestions please let us know. We are always looking to improve our service.
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