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Foil hats
Pinstripe hats
Peepdis Velveteen hats
Reebok Hats
Gridiron hats
Invincible hats
NFL Flocking hats
Twins Enterprise
Gumball hats
American Needle Hats
All-Over hats
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Returns
Information, restrictions and how to a send a hat to us. |
| You can reach customer service by: |
email
customer@hatland.com
(preferred) |
phone
1-410-524-7399
(only after email attempts) |
Very Important:
When you place your order, an order acknowledgement will be sent to you. Please review your order acknowledgement for any errors and inform us immediately of any errors. Hatland.com assumes that all orders are correct unless we are otherwise notified by the customer.
Free Shipping Policy:
If you order three or more hats and qualify for free shipping (USA only), we MUST ship them together in one shipment! If we notify you that one or more of the hats are out of stock or on backorder, you have the option of the following:
- you can wait for the back-ordered items to arrive or
- substitute the out-of-stock item(s) for an in-stock item or
- receive balance of the shipment of one or two hats for a $5.00 shipping charge (normally $7.95 for one or two hats) or
- receive the first shipment for $5.95 shipping charge and the back-ordered item(s) will ship when available with free shipping.
Return Policy:
*** Correspondence must be through emails only ***
Your satisfaction is guaranteed. If you are not satisfied with your purchase, you may return it for any reason as long as you follow the instructions below. If you send an email in regards to your return. Please include the order# along with a copy of the invoice along with any hats being returned. All refunds take approximately 3-4 weeks to be processed from the date received.
If you need to EXCHANGE your hat(s) for different hat(s), place a NEW order online for the replacement item(s) and request a REFUND for the items that are returned.
Please read the following instructions which will greatly help Hatland.com in assisting you with your return:
1- Items must be returned within 30 days of purchase. All hats must be in a BOX (at least 5 inches deep...we recommend reusing the box that the hat was originally shipped in) Any hats shipped in bags, envelopes, or boxes NOT deep enough to maintain the shape of the hat will be refused because the hats that become crushed or lose their shape in transit to us and CANNOT be resold in this condition....
2- Items must be in their ORIGINAL condition and not worn. Hats that are broken in or have stains on the inside of the sweatband will not be accepted for returns. They will be returned to the customer at the customers expense. We cannot and will not resell used merchandise.
Sizes and size conversions on the size chart are considered close estimates and sometimes vary from brand to brand, size to size, and hat to hat. Returns due to wrong sizing are not the responsibility of hatland.com and will NOT be treated as an error by us. If you are concerned about the sizing of fitted hats, we STRONGLY recommend that you attempt to purchase these from your local store where you can try the hats on.
3 - Make a copy of the original invoice for your records and place invoice back in the box with the returned item(s). Please make a note on the invoice if you would like a REFUND. If you would like an exchange for a different size/style, please request a refund for all returning item(s). Then, place a NEW order online at your earliest convenience for any replacement item(s). This is the fastest and easiest way to handle exchanges and to make sure we have your size/style in stock. All refunds take approximately 3-4 weeks to be processed depending on the backlog.
Please send returns to the following address:
Hatland.com
REFUND DEPARTMENT
11429 Coastal Hwy
Ocean City MD 21842
4 - We will refund the amount of the merchandise but not the shipping charges, unless the shipment was an error of Hatland.com. If a shipment with free shipping is returned, a $7.95 (U.S.) shipping charge will be deducted from the amount of the merchandise returned. If you placed a new order as an exchange, please reference that order number.
5- If you have any further questions, please do not hesitate to contact us and if you have any suggestions please let us know. We are always looking to improve our service.
6- If for any reason you need to return items that have been special ordered, they are subject to a re-stocking fee of 25 percent.
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